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Category Archive for: "Patient Complaints"

Category: Patient Complaints

Think Before You Yelp: Responding to Online Reviews May Result in a HIPAA Violation

Many patients turn to crowdsourced online review websites such as Healthgrades, Yelp, and Vitals to research and choose their dentists. While such websites can positively boost a dental practice’s online presence, they also pose a serious public relations risk as these sites allow users to instantly circulate their opinions—whether good or bad—to the general public. Poor reviews can be used as constructive feedback to improve the practice; however, inflammatory public statements can also turn off potential patients and send new business elsewhere.

Categories: Future Planning, HIPAA, Operating a Practice, Patient Complaints, Yelp Reviews